LVLatviešu
ETEesti
LTLietuvių
ITItalianoEffective from 9 November 2026.
This page explains your rights as a consumer to withdraw from a purchase made in the online shop janisbusevicsdesign.eu, how to return an item and how refunds are made. These terms have been prepared in accordance with Article 12 of the Consumer Rights Protection Law and Cabinet Regulation No. 255 "Regulations on Distance Contracts".
1. Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires after 14 days:
- if you purchased an item, from the day on which you or a third party designated by you, other than the carrier, took possession of the item;
- if you ordered several items in one order that we deliver separately, from the day on which you received the last item;
- if you purchased a PDF gift card sent by e-mail, from the day of purchase (conclusion of the contract).
2. How to notify us of your withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement:
- by e-mail to [email protected], stating the order number (you may use the withdrawal form below);
- by e-mail: [email protected];
- by post or in person: JANIS BUSEVICS DESIGN, Matīsa iela 16, Riga, LV-1001, Latvia.
If you use the online withdrawal function, we will send you a confirmation of receipt by e-mail without undue delay, stating its content and the date and time of submission. If you send your notice by e-mail, we will confirm its receipt without delay.
You may use the sample withdrawal form attached below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period expires. Please state your order number so that we can find it more quickly.
3. Returning the item
3.1. Please send the item back to us or hand it over without undue delay, and no later than 14 days after you notified us of your withdrawal. The deadline is met if you send the item before the 14-day period expires.
3.2. Address for returning goods: JANIS BUSEVICS DESIGN, Matīsa iela 16, Riga, LV-1001, Latvia. You may also bring the item to the studio during opening hours, as published on the Contact page.
3.3. You bear the direct cost of returning the item. If you bring the item to the studio, the return is free of charge. You may send the item with any carrier or parcel locker to the address above.
3.4. Please pack the item so that it is not damaged in transit. Include the withdrawal form or state your order number.
3.5. You are liable only for any diminished value of the item if it has been used for purposes other than establishing its nature, characteristics and functioning. You may examine the item as you would in a shop.
4. Refund
4.1. If you withdraw from the contract, we will refund all payments received from you, including the initial delivery costs and the handling and packaging fee (if one was charged), without undue delay and no later than 14 days from the day we received your notice of withdrawal.
4.2. If you chose a more expensive delivery method than the cheapest standard delivery we offer, we do not refund the additional costs.
4.3. We make the refund using the same payment method you used for the purchase (to the same bank card or the card linked to Google Pay / Apple Pay), unless you have expressly agreed to another method. You will not be charged any fee for the refund. The money usually arrives in your account within a few business days, depending on your bank.
4.4. We may withhold the refund until we have received the item back or you have provided proof that the item has been sent back (for example, a tracking number), whichever comes first.
4.5. If you paid for the purchase partly or fully with a gift card, we will restore the amount paid with the gift card to the gift card.
5. When the right of withdrawal does not apply
In accordance with Clause 22 of Cabinet Regulation No. 255, the right of withdrawal does not apply to:
- goods that spoil quickly (sub-clause 22.4): freshly cut flowers, floral arrangements made with fresh flowers and living plants, as well as living plants, hippeastrum (amaryllis) bulbs and planting kits with living plants;
- goods made to your specifications or clearly personalised (sub-clause 22.3): made-to-order floral arrangements and wreaths, as well as curtains and textile products made to your measurements or wishes;
- workshops (sub-clause 22.12), as they are leisure events held on a specific date and at a specific time. The procedure for cancelling your participation is described on the page Order cancellation.
Gift cards: you may withdraw from the purchase of an unused gift card within 14 days (for a PDF gift card from the day of purchase, for a printed card from the day of receipt). If the gift card has already been used in full or in part, the purchase can no longer be withdrawn from.
The exceptions to the right of withdrawal do not affect your rights if the item is damaged or does not conform to the contract (see section 6).
6. Damaged or non-conforming goods
6.1. If you have received a damaged, incorrect or not-as-described item, this is not a right of withdrawal, but your right to have the item conform to the contract. It is valid for two years from the date the item was delivered.
6.2. Live plants and flower arrangements are a living, naturally changing material. Wilting and the end of flowering after receipt, natural differences in colour, shape and size, as well as the consequences of not following the care instructions, are not considered a non-conformity. We assess the conformity of these items at the moment of receipt, so we kindly ask you to report any non-conformity on the day of receipt and attach photographs.
6.3. Individual solutions (custom arrangements, interior and environment design) are created according to an offer agreed with you. In it we state the materials, dimensions and permissible differences, and we assess conformity according to that offer.
6.4. Product photographs are taken as accurately as possible, however colour and texture may differ slightly in real life due to lighting, photography conditions and your screen settings. With natural materials and handmade items, each piece is slightly different. Such minor differences are not considered a non-conformity.
6.5. Please write to [email protected] within two months of the day you noticed the non-conformity. Please state your order number, describe the problem and attach photographs. For fresh flowers and live plants, we kindly ask you to do this as soon as possible, preferably on the day of receipt, so that we can determine the cause more accurately.
6.6. You have the right to request that we replace the item or remedy the non-conformity free of charge. If this is not possible or is disproportionate, you have the right to request a price reduction or to cancel the contract and receive a refund. If the item has to be returned because of a non-conformity, we will cover the return costs. We will reply to your request without delay, no later than within 15 days.
7. Withdrawal form (template)
Open the fillable withdrawal form (PDF)
You can fill in the form directly in your browser, save it and send it to [email protected]. The text of the form is below:
(complete and send this form only if you wish to withdraw from the contract)
To: E-shop | JANIS BUSEVICS DESIGN, Matīsa iela 16, Riga, LV-1001, Latvia, e-mail: [email protected]
I/We hereby give notice that I/we withdraw from my/our contract for the purchase of the following goods/provision of the following service [delete as appropriate]:
______________________________________
Order number: ______________________
Ordered on/received on [delete as appropriate]: ______________________
Name(s) of consumer(s): ______________________
Address of consumer(s): ______________________
Signature(s) of consumer(s) (only if this form is sent on paper): ______________________
Date: ______________________
8. Contact
Questions about withdrawal, returns and refunds: [email protected], +371 29112765.