Terms of Use

Effective from 9 November 2026.

These Terms of Use set out how goods, gift cards and places at workshops can be purchased on the website janisbusevicsdesign.eu (hereinafter "the website"), and how the website may be used. An order placed on the website is a distance contract between you and the seller. Before placing an order, please also read our Delivery Policy, Right of Withdrawal, Returns and Refunds, Order Cancellation, Payment Policy and Privacy Policy. They form an integral part of these terms.

1. Seller

• Seller: JANIS BUSEVICS DESIGN, janisbusevicsdesign.eu (hereinafter the Website), Matīsa iela 16, Riga, LV-1001, Latvia. The Seller is not a VAT payer.
• Activity: environmental design studio (floristry, decor, interior accessories, workshops)
• Address (studio and pick-up of goods): Matīsa iela 16, Riga, LV-1001, Latvia
• E-mail for order enquiries: [email protected]
• E-mail for other enquiries: [email protected]
• Phone and WhatsApp: +371 29112765
• Studio opening hours: published on the Contact page

2. Use of the website

2.1. Orders on the website may be placed by persons of legal age. Minors may place an order with the consent of a parent or guardian.

2.2. The website may not be used for unlawful purposes, including:

• providing false information or engaging in fraudulent activity;
• accessing the website in an unauthorised manner or attempting to bypass its security measures;
• disrupting the operation of the website or the ability of other users to use it.

2.3. You may make a purchase without an account or with a customer account. You can create an account with an e-mail address or, if you wish, with a Google or Facebook account. After registration, the account must be confirmed with the link we send by e-mail. If the account is not confirmed within 72 hours, the unconfirmed account will be deleted.

2.4. For account security we use two-step login (a one-time code by e-mail or in an authenticator app) and send a notification when the account is accessed from a new device. You are responsible for the security of your password and login details. If you suspect that someone else has accessed your account, please change your password immediately and contact us.

2.5. All website content (texts, photographs, design, logo, software) is the property of JANIS BUSEVICS DESIGN or third parties and is protected by copyright. The content may not be copied, distributed or used for commercial purposes without prior written permission.

3. Goods and services

3.1. On the website we offer floral and plant arrangements, decor, candles and candle holders, Christmas wreaths and decorations, curtains and textiles, hippeastrum (amaryllis) bulbs and planting kits, gift cards and places at workshops.

3.2. The main features, dimensions, materials and price of each item are stated on the product page. Many items are made from natural materials or are living plants, so each piece may vary naturally in colour, shape and size. Photographs are for information purposes. If the item you receive does not match the description, please act in accordance with section 9 of these terms.

3.3. Items marked "Available on backorder" are currently out of stock, but can be ordered. We usually dispatch such items within about 2 weeks; the approximate time frame is stated on the product page. If we see that we will not be able to meet the deadline, we will inform you, and you will be able to wait or cancel the order with a full refund.

4. Prices and total costs

4.1. All prices are stated in euros (EUR). The price stated on the product page is the final price of the item and includes all applicable taxes.

4.2. Delivery costs are not included in the price of the item. They depend on the chosen delivery method, the destination country and the weight of the parcel, and are shown in the cart and on the checkout page before payment. Pick-up at the studio at Matīsa iela 16, Riga, is free of charge.

4.3. If the cart contains items to be shipped and the total of the goods after discounts is less than 50 EUR, we add a handling and packaging fee of 5 EUR. The fee is shown in the cart as a separate line "Handling and packaging" before payment. This fee does not apply to gift cards sent by e-mail or to workshops.

4.4. Before you confirm your order, the checkout page shows the total amount payable: goods, delivery, handling and packaging fee (if applicable) and discounts.

4.5. Sale prices are valid for the stated period or while stocks last. If, due to a technical error, a price is obviously incorrect, we will inform you, and you will be able to confirm the order at the correct price or cancel it with a full refund.

5. Placing an order and conclusion of the contract

5.1. To place an order:

1. add the products to your cart;
2. on the checkout page, enter your contact details and choose the delivery and payment methods;
3. check the contents of your order, the total amount and the details you have entered (you can edit them until you pay);
4. confirm that you have read these terms and click the "Order and pay" button;
5. make the payment.

5.2. The contract is concluded once the payment has been successfully received and we send you an order confirmation by e-mail. The confirmation states the contents of the order, the prices, the delivery method and links to these terms and policies.

5.3. The order information is stored and, if you have a customer account, it is available in the "My account" section. The contract is concluded in Latvian or in another language available on the website, which you selected when placing the order.

5.4. If it turns out after payment that a product is not available, we will inform you and promptly refund the amount paid or, if you agree, offer an equivalent product.

6. Payment

Orders are paid for on the website by bank card (Visa, Mastercard, Maestro) or with Google Pay and Apple Pay. Payments are processed by the payment service provider myPOS. An order that is not paid within 24 hours is cancelled automatically. More details: Payment Policy.

7. Delivery

We deliver products to Latvia, Lithuania, Estonia and other European Union countries by parcel locker or courier, and we also offer free pick-up at the studio at Matīsa iela 16, Riga. Delivery methods, prices, deadlines and restrictions for certain products are described in the Delivery Policy.

8. Right of withdrawal

8.1. A consumer has the right to withdraw from the contract within 14 days without giving a reason. For products, the period begins on the day you or a person you have named (other than the carrier) received the product.

8.2. The right of withdrawal does not apply to perishable products (for example, fresh flowers and live plants), to products made to your specifications or personalised, or to participation in workshops held on a specific date.

8.3. The procedure, deadlines, withdrawal form, return costs and refund are described on the page Right of withdrawal, returns and refunds.

9. Conformity of products with the contract (warranty)

9.1. We are responsible for any lack of conformity of a product with the contract that existed at the time of delivery and becomes apparent within two years from the day of delivery. If the lack of conformity becomes apparent within one year after delivery, it is presumed to have existed at the time of delivery, unless this is incompatible with the nature of the product or the type of the lack of conformity.

9.2. Please submit your claim within two months of the day you discovered the lack of conformity by writing to [email protected]. Please state the order number, describe the issue and, if possible, attach photographs.

9.3. You have the right to request that we remedy the lack of conformity free of charge or replace the product. If this is not possible or is disproportionate, you have the right to request a price reduction or to terminate the contract and receive a refund. We reply to your claim without delay, and no later than within 15 days.

9.4. If a parcel is delivered damaged, please take a photo of it and contact us as soon as possible. This will help us file a claim with the carrier more quickly, but it does not limit your statutory rights.

9.5. Live plants and bulbs are natural products. We are responsible for their quality at the time of delivery. Further growth and flowering also depend on care, so please follow the care instructions provided on the product page or in the set.

10. Gift cards

10.1. A gift card can be purchased for 50, 75, 100, 150, 200 or 300 EUR, or for another amount from 50 to 1000 EUR.

10.2. A gift card can be received:

• as a PDF gift card by e-mail to the recipient's e-mail address, immediately after payment or on a date of your choice (on the chosen date we send it at night between 00:05 and 01:00 Latvian time);
• as a printed, gift-wrapped card, which we send by the delivery method you choose or which can be picked up free of charge at the studio at Matīsa iela 16, Riga. Preparing a printed card takes 3 days.

10.3. A gift card is valid for 12 months from the date of purchase. The expiry date is stated on the gift card.

10.4. A gift card can be used to pay for an order in the online shop (by entering the gift card code at checkout), at the studio at Matīsa iela 16, Riga, and to pay for participation in workshops.

10.5. If the recipient has an active customer account with the same e-mail address to which the gift card was sent, the card can be used several times and the balance is shown in the account. Without a customer account, the gift card can be used once for its full amount: if the purchase total is lower than the gift card amount, the remaining balance is not saved. We therefore recommend that the recipient create a customer account with the same e-mail address.

10.6. The gift card cannot be exchanged for cash. After the expiry date, any unused amount will not be refunded.

10.7. The gift card code is the key to using it, so please keep it safe.

10.8. You may withdraw from the purchase of an unused gift card within 14 days of the purchase date in accordance with the Right of Withdrawal. If the gift card has already been used in full or in part, you can no longer withdraw from its purchase.

11. Workshops

11.1. Workshops take place in person at the studio at Matīsa iela 16, Riga, on the date and at the time stated on the workshop page. The number of places is limited, and the number of available places is shown on the workshop page.

11.2. The participation fee includes all necessary materials and tools, as well as light snacks and drinks. The finished piece stays with the participant, and each participant receives a certificate of participation. Unless stated otherwise on the workshop page, the workshop is held in Latvian.

11.3. When booking a place, please provide each participant's first name, last name, e-mail and phone number. We send each participant a ticket by e-mail immediately after payment and a reminder the day before the workshop.

11.4. Participation can be purchased as a gift. In that case, the recipient receives the ticket and your message by e-mail immediately after payment or at the time you choose.

11.5. A workshop is a leisure service provided on a specific date, therefore the 14-day right of withdrawal does not apply to it.

11.6. If you cannot attend: after payment, it is not possible to cancel participation and receive a refund, because we purchase the materials for the workshop in advance for each participant. For more details: Order cancellation.

11.7. If we cancel or reschedule a workshop, we will inform you by e-mail or by phone. You will be able to choose participation on another date or a full refund of the amount paid.

11.8. We organise individual workshops (for private groups, companies, teams) by arrangement. Their content, price and cancellation terms are agreed separately.

12. Liability

12.1. We strive to keep the website running continuously and the information on it accurate, but we cannot guarantee that the website will always be available without interruption.

12.2. We are not responsible for consequences arising from incorrect or incomplete data provided in an order (for example, an incorrect address, phone number or e-mail). Please check your details before payment.

12.3. These terms do not limit the consumer's rights established by the laws and regulations of the Republic of Latvia and the European Union.

13. Personal data

We process personal data in accordance with the Privacy Policy.

14. Dispute resolution

14.1. If you have a complaint, please contact us first: [email protected] or +371 29112765. We review written complaints and reply without delay, no later than within 15 days.

14.2. If a dispute cannot be resolved through negotiation, you may turn to the Consumer Rights Protection Centre (PTAC), Brīvības iela 55, Riga, LV-1010, www.ptac.gov.lv. The out-of-court consumer dispute resolution body that handles disputes in our field of activity is the Consumer Dispute Resolution Commission, whose work is provided by PTAC (www.ptac.gov.lv). If you live in another EU country, assistance in a cross-border dispute can be provided by the European Consumer Centres Network (ECC-Net), in Latvia the European Consumer Information Centre.

14.3. Disputes that cannot be resolved out of court are heard by a court of the Republic of Latvia in accordance with the procedure laid down in law. This does not limit the consumer's right to bring proceedings in the courts of their country of residence, where provided by law.

15. Applicable law

These terms and contracts concluded on the website are governed by the laws of the Republic of Latvia, including the Consumer Rights Protection Law and Cabinet of Ministers Regulation No. 255 of 20 May 2014 "Regulations on Distance Contracts". If you are a consumer residing in another EU country, you retain the protection afforded by the mandatory consumer protection rules of your country of residence.

16. Changes to the terms

We may amend these terms. Amendments take effect once they are published on this page. An order is governed by the terms that were in force at the time the order was placed.