Payment Policy

Effective from 9 November 2026.

This page explains how you can pay for an order in the online shop janisbusevicsdesign.eu and how refunds are made.

1. Currency and prices

1.1. All prices on the website are shown in euros (EUR), and all payments are made in euros.

1.2. The price shown on the product page is the final price of the product and includes all applicable taxes.

1.3. Before payment, the checkout page shows the total amount due: the price of the goods, delivery costs, the handling and packaging fee (5 EUR if the cart contains items to be shipped and the total of the goods after discounts is less than 50 EUR), and any discounts or gift cards applied. There are no other hidden fees.

1.4. If your card is not in euros, your bank may apply its own exchange rate or commission. We have no influence over this.

2. Payment methods

• Bank card (Visa, Mastercard, Maestro): you enter your card details in the secure myPOS payment form directly on the checkout page.
• Google Pay and Apple Pay: payment is made on the secure myPOS payment page, to which you are redirected.
• Gift card: you can enter the gift card code on the checkout page, and its balance is deducted from the amount due. If the gift card amount is less than the order total, you pay the difference by bank card. Terms of use for gift cards: section 10 of the Terms of Use.

Business customers who wish to pay by invoice are kindly asked to contact us before placing the order: [email protected].

3. Payment processing

3.1. Payments by card, Google Pay and Apple Pay are processed by the payment service provider myPOS (www.mypos.com).

3.2. Card details are processed only by myPOS in accordance with the payment card industry security standard PCI DSS. The online shop does not see or store your card number, expiry date or security code. We receive only information about the result of the payment (for example, paid or declined).

3.3. Your bank may ask you to confirm the payment with an additional security check (for example, in the banking app or with a code sent by text message, 3D Secure).

3.4. The website uses an encrypted HTTPS connection, so the data you enter is transmitted securely.

4. Payment confirmation

4.1. After a successful payment, you will receive an order confirmation by e-mail with the contents of the order and the total amount, as well as an order confirmation in PDF format. If you have a customer account, the order is visible under "My account".

4.2. If the payment fails, the order is saved as "Pending payment" and you can try to pay again. An order that is not paid within 24 hours is cancelled automatically.

4.3. If the money has been taken from your account but you have not received a confirmation, please contact us: [email protected].

5. Refunds

5.1. We make refunds (for example, when you exercise the right of withdrawal, cancel an order or receive a non-conforming item) using the same payment method you paid with, that is, to the same card via myPOS. If an order is cancelled or fully refunded, the amount paid with a gift card is restored to the gift card.

5.2. We make the refund without undue delay and no later than within 14 days, as set out on the page Right of Withdrawal, Returns and Refunds. No fee is charged to you for the refund.

5.3. The money usually arrives in your account within a few business days; the exact time depends on your bank. You will receive an e-mail about the refund.

6. Liability

Please make sure that the payment details you enter are correct. We are not responsible for technical disruptions on the part of the payment service provider or your bank, but we will gladly help you clarify any payment-related question.

7. Contact

Questions about payments: [email protected], +371 29112765.