LVLatviešu
ETEesti
LTLietuvių
ITItalianoEffective from 9 November 2026.
This page explains how we deliver orders placed in the online shop janisbusevicsdesign.eu. Seller: JANIS BUSEVICS DESIGN (janisbusevicsdesign.eu), Matīsa iela 16, Riga, LV-1001, e-mail [email protected], phone +371 29112765.
1. Where we deliver
We deliver goods only within European Union countries: Latvia, Lithuania, Estonia and other EU member states. We do not deliver to countries outside the EU. If you have a special request, please write to [email protected] before placing your order.
2. Delivery methods
- Free pick-up at the studio at Matīsa iela 16, Riga. You will receive an e-mail when your order is ready. You can collect it during the studio opening hours published on the Contacts page, or at another time by prior arrangement by phone or WhatsApp.
- Parcel lockers in the Baltic states (Latvia, Lithuania, Estonia): Omniva, DPD, SmartPosti (Itella) and Venipak.
- Courier to your door in Latvia, Lithuania, Estonia and other EU countries.
Parcels are handed over to the carriers via the logistics platform Swotzy. At checkout you will see only the delivery methods available for your country and for the items in your cart.
3. Delivery costs
3.1. The delivery price is calculated automatically and shown in the cart and at checkout before payment. The total amount payable, including delivery, is visible before you confirm your order.
3.2. The courier delivery price depends on the destination country and the weight category of the parcel: up to 2 kg, up to 5 kg, up to 10 kg, up to 20 kg or up to 30 kg. The packaging is included in the parcel weight.
3.3. The price of delivery to a parcel locker is the same regardless of weight, provided that the parcel meets the size and weight limits of the locker. If the parcel does not fit in a locker, this delivery method is not offered in the cart.
3.4. Pick-up at the studio is free of charge.
3.5. If the cart contains items to be shipped and the total of the items after discounts is less than 50 EUR, we add a handling and packing fee of 5 EUR. It is shown in the cart as a separate line before payment.
4. Delivery times
4.1. We prepare your order and hand it over to the carrier within 1 to 3 working days after payment.
4.2. After the parcel is handed over to the carrier, it is usually delivered:
- in Latvia: within 1 to 3 working days (to a parcel locker or by courier);
- in Lithuania, Estonia and other EU countries: usually within 3 to 7 working days.
4.3. For items marked "Made to order", the dispatch time is approximately 2 weeks; the approximate time is stated on the product page. If the cart contains both available and made-to-order items, we send the order in one parcel once all items are ready.
4.4. Delivery times may be affected by public holidays, weather conditions and carrier workload, especially before Christmas. Unless stated otherwise, we deliver your order no later than 30 days from the conclusion of the contract. If we are unable to do so, we will inform you, and you will be able to cancel the order with a full refund.
5. Restrictions for certain items
- Hippeastrum (amaryllis) bulbs and planting kits with live plants are shipped only by SmartPosti parcel locker or by courier.
- Some items cannot be sent to a parcel locker because of their size, weight or fragility; for these, courier delivery or pick-up at the studio is available.
- Some items can only be picked up at the studio. For such items, only pick-up at the studio will be available at checkout.
- PDF gift cards and workshop tickets are sent by e-mail, so no delivery method needs to be selected for them.
If the cart contains items with different restrictions, checkout will show only the delivery methods that suit all items in the cart.
6. Information required for delivery
So that the carrier can deliver your parcel, please provide your first and last name, phone number, e-mail address and delivery address or chosen parcel locker. Please check your details before payment. If you notice a mistake, contact us immediately: as long as the parcel has not been handed over to the carrier, the details can still be corrected.
7. Tracking and notifications
7.1. Once the parcel has been handed over to the carrier, we send you the tracking number by e-mail. It is also visible in the "My account" section and on the "Track" page.
7.2. We inform you by e-mail about changes in the order status (for example, paid, shipped, ready for pick-up). The carrier may also send notifications by text message or e-mail.
8. Receiving your parcel
8.1. When you receive your parcel, please check the packaging. If the packaging or the item is damaged, please take photos of the parcel and the item and contact us as soon as possible. This will help us file a claim with the carrier more quickly, but it does not limit your statutory rights (see section 9 of the Terms of Use).
8.2. If a parcel is not collected from the parcel locker within the time set by the carrier, the carrier returns it to us. We will contact you to agree on re-sending it or collecting it at the studio. The cost of re-sending is covered by the buyer.
8.3. The risk of accidental loss of or damage to the item passes to you at the moment when you or a person named by you receives the item.
9. Returns
How to withdraw from a purchase and return an item is described on the page Right of Withdrawal, Returns and Refunds.
10. Contacts
Questions about delivery: [email protected], +371 29112765.