Order Cancellation

Effective from 9 November 2026.

This page explains how to cancel an order in the online shop janisbusevicsdesign.eu and when we may cancel an order. Cancellation does not affect your 14-day right of withdrawal, which is described on the page Right of withdrawal, returns and refunds.

1. How to cancel an order

Please write to [email protected] or call +371 29112765 and state your order number. We will confirm the cancellation by e-mail.

2. Before the order is dispatched

2.1. As long as the order has not been handed to the carrier or collected at the studio, it can be cancelled free of charge. We will refund the amount paid, including delivery costs, in full to the same payment method within 14 days, usually sooner.

2.2. If your order includes an item that we make to your specifications (for example, a custom floral arrangement or wreath), it can be cancelled free of charge until we have started making it. After that the order can no longer be cancelled, as the right of withdrawal does not apply to such items. By agreement, it may be cancelled with the cost of the materials actually used deducted.

2.3. For items marked "Made to order", the order can be cancelled free of charge until the item is dispatched.

3. After the order is dispatched

Once the parcel has been handed to the carrier, we can no longer stop it. You may exercise your right of withdrawal within 14 days of receiving the item and return it as described on the page Right of withdrawal, returns and refunds. Please let us know about your withdrawal rather than simply not collecting the parcel. If a parcel is not collected and returns to us, we will contact you.

4. Unpaid orders

If an order is not paid within 24 hours of being placed, it is cancelled automatically and the reserved items become available to other customers again. If you still wish to buy the items, please place a new order.

5. Gift cards

5.1. A PDF gift card with a delivery date set in the future can be cancelled free of charge before it is sent.

5.2. The purchase of an unused gift card can be withdrawn from within 14 days in accordance with the Right of withdrawal. A gift card that has been used cannot be cancelled.

6. Workshops

6.1. The 14-day right of withdrawal does not apply to workshops, as they take place on a specific date.

6.2. If you are unable to attend: once payment has been made, participation cannot be cancelled and a refund is not possible, as we purchase the materials for the workshop in advance for each participant. If you do not attend, the payment is not refunded.

6.3. If we cancel or reschedule a workshop (for example, due to illness or force majeure), we will inform you by e-mail or phone as soon as possible. You will be able to choose participation on another date or a full refund of the amount paid.

6.4. Cancellation terms for private workshops are agreed separately for each event.

7. When we may cancel an order

We may cancel an order if the item is no longer available, if the price was clearly incorrect due to a technical error and you do not confirm the correct price, or if the order contains clearly false details and we are unable to reach you. In such a case we will inform you and refund the full amount paid without delay.

8. Refunds

We make refunds free of charge to the same payment method you used (to the same card). The money usually arrives in your account within a few working days, depending on your bank. You will receive an e-mail about the refund.